EVMS Sleep Disorders Center

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Reviews

• a try

  Mar, 08 2018
  ★ ☆ ☆ ☆ ☆
  Beware of Maria Winn. I'm writing this review for my husband who is highly discouraged with this practice and the way this particular nurse spoke to him. Out of frustration, we are resorting to this review for some sort of satisfaction. If nothing else, we can at least share our story with others thinking about using this service provider. Let me start by saying, Maria Winn is NOT a doctor, she is an FNP. She was rude and unprofessional when handling a matter for his sleep study. My husband was not able to use the equipment that was recommended and when his consultation started he was told there were other available options. When he called to explain that he could not use the machine (CPAP) she literally yelled at him over the phone telling him this was not something she could help him with. He reminded her that she had told him of alternative methods for his sleep apnea BEFORE he started the study and wanted to know what to do. He asked what it was that she COULD DO to help him? And, basically she didn't have an answer for this . She did not want to be bothered. It is too bad we didn't ask more questions about this practice before we went to do this study. A co-worker had similar problems with Ms. Winn and we thought it may have been an isolated incident. Obviously, not the case. We do understand there is more than one facitlity that provides this service and we fell short of doing our own due diligence. Clearly stated, look for a practice that provides accurate information to their patients and full disclosure . It's the most important thing you should seek. In addition to getting the correct information up front it is also important to have a staff that is willing to take responsibilty for treating all their patients with dignity and respect . In our opinion this office fell short and we are disapointed. Hopefully if you are reading this you will not make the same mistakes. The doctors (or in this case the nurse practicioner) misrepresented the facts and then later decided that it was outside her rhelm of authority. I honestly believe that not all people should be in the medical field. You are held to a higher standard and should be ashamed of the level of service --or lack of excellence that you provided. Remember, it's the patients that pay your wages and earning it comes with providing stellar service!

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